Frequently asked questions

What products do you sell?

All of our products are:
- Vegan
- Not tested on animals
- Organic
- Locally sourced in B.C.
We offer delivery via mail, or you can come pick one up at one of our vendors. To contact one of our vendors, please click "Where to Buy" in the main menu. If you're ordering online, we accept PayPal and credit cards. We offer seasonal promotions and a customer loyalty program. Please visit our "Promotions" page. You may be eligible for a discount. Happy shopping!

Where can I find you?

We have vendors in the following locations: BG Acupuncture Inc. 203-5679 Imperial St. Burnaby BC V5J 1G1 For directions, click “Where to Buy” in the main menu. You can also shop online via paypal or credit card by clicking “Products” in the main menu.

What is your shipping/refund policy?

SHIPPING POLICY Canada Post Snap Ship™: Canada: $20, 3 weeks USA: $25, 1 week
International (Australia, New Zealand): $30, 4-12 weeks Taxes: Canada: 12% (GST+PST+HST)
International: 15% (GST+PST+HST+Duty) REFUND POLICY No Refund Policy HBSMI has a No Refund Policy and cannot take any refunds due to health safety issues. Following the safe conduct provided by Health of Canada, dietary supplement companies are prohibited from taking back already purchased health products. Buyers must not give their purchased health products to anyone else. HBSMI always aims to provide its customers with amazing products and services. All the goods have been created using the highest quality of Chinese Medical Herbs. For any dissatisfaction, please contact us using the information in our Contact page. We thank everyone for their understanding.